Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to the handmade and personalized nature of our products, a 40% restocking fee will be deducted from the refund amount for all returns.
To start a return, you can contact us at contact@aintapbarefoot.com. Please note that returns must be sent to the following address:
17 Mopmakers Green, Wilmslow, SK9 1BL, UK
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, please reach out to us at touch@earthingbarefoot.com
- Orders canceled before shipping will incur a 15% cancellation fee.
- Once an order has been shipped, it can no longer be canceled and must go through the return process outlined above.
Damages & Issues
Please inspect your order upon reception and contact us immediately if:
✔ The item is defective or damaged
✔ You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
❌ Perishable goods (food, flowers, plants)
❌ Custom products (special orders, personalized items)
❌ Personal care goods (beauty products)
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items and gift cards
If you have questions about your specific item, please contact us at contact@aintapbarefoot.com.
Exchanges
If you need to exchange an item:
1️⃣ Request a return for your original item.
2️⃣ Once your return is accepted, place a new order for the item you want.
Exchange Fees:
✔ The customer is responsible for shipping costs when returning an item for exchange.
✔ A 20% exchange fee will be charged based on the order total.
European Union 14-Day Cooling Off Period
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be:
✔ Unworn or unused
✔ With tags & in original packaging
✔ Accompanied by a receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return, and let you know if your refund is approved or denied.
✔ If approved, you will be automatically refunded via your original payment method within 10 business days.
✔ Please allow additional processing time for your bank or credit card company.
If more than 15 business days have passed since we approved your return, please contact us at touch@earthingbarefoot.com
We appreciate your understanding and support for our handmade craftsmanship!